Refund policy
Return, Exchange, and Refund Policy
Please double-check your product order, sizing charts, and measurements before placing an order. We make our physical art and products to order, and we deliver digital downloads electronically.
Digital Downloads
Digital download sales are final. We do not offer refunds, exchanges, or store credit for a change of mind or an accidental digital purchase.
If you have trouble accessing your download, or the supplied file is defective or does not match what you purchased, contact customer@azulbeachtreehouse.com with your order number and a description of the issue. We will help restore access or provide a corrected file.
Damaged, Defective, or Incorrect Physical Items
If your item arrives damaged, defective, poorly printed, or different from what you ordered, please get in touch with us within 30 calendar days of delivery.
Email customer@azulbeachtreehouse.com and include:
- Your order number.
- The name of the affected item.
- A description of the problem.
- Clear photographs of the item and packaging.
Keep the item and packaging until we provide instructions.
Azul Beach Treehouse will review the issue and decide whether you need to return the item. Do not send it back before receiving our instructions.
If a return is required, we will provide a prepaid shipping label or arrange return shipping at our expense. For a verified issue, Azul will provide the replacement item and cover replacement shipping at no additional cost to you.
Change of Mind or Incorrect Size or Frame Selection
If you change your mind or select the wrong size or frame, we do not offer a cash refund. We offer only an exchange or store credit.
Contact customer@azulbeachtreehouse.com with your order number before returning anything. We will provide return instructions and confirm the exchange or store credit arrangements.
You are responsible for:
- Return shipping.
- The cost of the replacement item after any applicable credit is applied.
- Shipping for the replacement item.
These customer-paid costs do not apply when Azul sends an incorrect item or an item arrives damaged, defective, or poorly printed.
Missing or Delayed Orders
If your order is confirmed lost in transit, or has not arrived within 30 calendar days after shipment, email customer@azulbeachtreehouse.com with your order number.
We will ship a replacement at no additional cost and cover shipping.
If tracking shows “Delivered” but you have not received the package, check the delivery location, household members, and carrier, then contact us so we can help investigate.
If the original package arrives after a replacement has been arranged, please contact us for instructions.
How to Request Assistance
- Email customer@azulbeachtreehouse.com.
- Include your order number and item name.
- Explain whether your request concerns damage, an incorrect item, a missing delivery, a digital-file problem, or a change of mind.
- Attach photographs when reporting a physical product problem.
- Wait for our instructions before returning an item.
Any rights or remedies required by applicable law remain available.