Refund policy

RETURN AND REFUND POLICY (Strict but Fair)

Because our products are made to order specifically for you, we are unable to accept returns or exchanges for change of mind, incorrect size, or buyer's remorse. Please double-check your sizing charts (for apparel) and wall measurements (for art) before placing an order. 

1. DIGITAL DOWNLOADS: 

All sales on downloadable art are final. However, if there is an issue with the file itself, we will fix it promptly. NO REFUND at any time. 

2. FOR PHYSICAL ART AND PRODUCT, MADE FOR YOU

In cases of damage or defects, the customer must provide a digital image of the damage or defect and a clear description to expedite the return process. If the damage or defect cannot be verified by email or over the phone, the item may need to be returned for inspection.

  • 30 DAY RETURN FOR A REPLACEMENT OR EXCHANGE. Customers are responsible for shipping costs.
  • You can only exchange for items of equal or higher value.
  • NO REFUND at any time 

How do you return for a replacement or exchange?

  1. Take a clear photo of the damage or defect.
  2. Email Customer@Azulbeachtreehouse.com within 30 days of the delivery date.
  3. Include your order number and short item name in the subject line.
  4. Describe the damage/defect and indicate your preference for a replacement or exchange.
  5. Attach documents and digital images of damaged or defective products.

We will let you know if we need you to return the item and provide instructions for the return. We will arrange a replacement and notify you when it ships.

Lost Packages: If your tracking states 'Delivered' but you cannot find the package, please contact your local carrier. If the package is lost in transit (tracking stops updating), please contact us within 30 days of the delivery date so we can file a claim and send a replacement.